Shipping and Returns

Shipping and Returns Policy of Medium Plus LLC

Updated and Effective Date: June 15th 2024

1. Shipping Methods

Hard Goods: Free economy shipping is included for hard goods like wine openers and glassware. USPS First Class is our default carrier for free shipping.

Wine Shipments: There is a charge for shipping wine, using FedEx or UPS Ground for authorized delivery locations. Expedited shipping options are available and recommended for wine shipments.

Ground shipping rates for wine range from $25 for a single bottle to $60 for a case of twelve. 2-Day and other expedited services can be quoted upon request.

We use FedEx and UPS to provide the most appropriate shipping method for each wine order, and usually USPS for glassware and wine openers.

2. Shipping Schedule

Orders are processed with an estimated 1-day handling time before shipping. Items are typically delivered within 3-7 business days within the United States.

Most orders ship out from our Seattle cellar each week on Mondays. To avoid potential weekend transit delays, we usually avoid sending out orders later in the week.

Please note that actual shipment times may vary due to factors like order quantity and seasonality.

3. Shipping Wine

Due to state laws and carrier agreements, shipping wine may not be possible to certain locations. We may use UPS or FedEx depending on your specific location.

48 States: We do have the ability to ship across the United States, and most international destinations as well.

Exceptions include Utah and Mississippi, which are not authorized for alcohol shipping at this time.

Adult signature will be required for all wine shipments.

4. Local Pickup and Delivery

Customers in the Seattle area can schedule a pickup in Downtown Seattle, at our private wine cellar near the International District / Sodo.

Free direct delivery is available to homes and businesses in the greater Seattle area, with a requested minimum order value of $250.

5. Returns and Refunds

Wine accessories such as corkscrews, glassware, decanters, and other items may be returned, if unused, not modified, and with original packaging. Buyer will assume any shipping charges applicable to the return process for wine accessories. Medium Plus does not offer cash refunds or accept returns for special order items, including wines more than five years old. All wine sales are final; we do not offer refunds or exchanges. All pre-order sales are final. Return window for approved items is 180 days, from original date of purchase.

As with any perishable food product, wine can be variable and subject to faults. In spite of dedicated efforts in winemaking, transportation, and storage, faults may occur. Variables including oxygen, yeast, bacteria, bottle closure, time, atmosphere, and moon-phase can be unpredictable, and occasionally negatively impact the wine in the bottle. Low-intervention and sulfur-free wines have many distinct and special characteristics, but also carry a higher chance of unexpected flavors. Wines from Medium Plus are sold as-is; please be aware of any inherent risks involved.

6. Reporting Shipping Issues

Any issues like damages or shortages during transit should be reported to us immediately.

Claims for shipping issues must be made within 3 business days of receipt.

7. Restocking Fees and Additional Charges

A restocking fee of 15% may apply for returns. Details will be provided based on the specific case.
Additional charges may apply for expedited shipping or special handling.

8. Insurance Options

Insurance for shipped items is available upon request, for a supplemental charge.

9. Shipment Tracking

Customers will be provided with tracking information for their orders to monitor delivery status.

10. Eco-Friendly Packaging

We are committed to reducing our carbon footprint and use eco-friendly packaging wherever possible.

11. International Shipping

For international shipping, please contact us for details on practices, customs, duties, and additional fees.

12. Legal Age Verification

Age verification is required upon delivery for wine shipments. We comply strictly with legal age requirements.

13. Shipment Terms

Shipments are made F.O.B. Seller’s shipping point. The risk of loss or damage passes to the Buyer upon delivery to the carrier.
Buyers are responsible for any claims for shortages or damages in transit, which should be submitted directly to the carrier.
Freight estimates are available upon request. Actual freight charges may vary and will be invoiced accordingly.

14. Order Cancellation Policy

Orders for wine and accessories can be cancelled within 24 hours of placement, subject to a cancellation fee of 10% based on the total order value.

15. Address Changes

Contact us immediately for address changes, so that we can make any necessary corrections. Should a package need to be re-routed while in transit, we will do our best to work with you and the carrier to facilitate the necessary changes.

16. Contact Us

For any questions or concerns regarding shipping and returns, please contact us: